These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“customer”, “you”) and Five-Star Bins, LLC (“Five-Star Bins”, “company”, “we”, “us”, or “our”) as an authorized user of such services provided by the company and any of its subsidiaries.

 

These Terms and Conditions, together with any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time by Five-Star Bins (collectively, the “Agreement”), constitutes the entire agreement between Five-Star Bins and you regarding the bin cleaning service. By using the service, you confirm your acceptance of, and agree to be bound by, this Agreement.

 

These Terms and Conditions constitute a legally binding agreement concerning your access to and use of the www.five-starbins.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms and Conditions.

 

1. Service

Five-Star Bins provides a mobile waste bin cleaning service for residential and trash and recycling bins and dumpsters.  Customers are charged after service has been performed.

 

2. Customer Responsibilities

For Five-Star Bins to provide its services, the customer must abide by the following conditions, or service could be interrupted or postponed, or cancelled and fees may apply.

• Trash bin(s) must be empty and available by the curb or alley.  If a customer lives in a gated community or property, the code must be provided, and the customer will hold Five-Star Bins harmless and release Five-Star Bins of any damages or liability to any and all surrounding property.  If a customer invites Five-Star Bins onto the customer's property or inside the garage, then the customer is responsible for all damages and releases Five-Star Bins from all liability. 

• Trash bin(s) must be free of all trash and animal waste.  Bins containing unbagged feces will not be cleaned.

• Trash bin(s) must be free of chemicals, oils, any petroleum-based products, oil-based paint, glue or other adhesive, or hazardous waste of any kind.  Bins containing these substances will not be cleaned.

• Trash bin(s) must be free of building materials, e.g. plaster, stucco or concrete.  Bins containing these substances will not be cleaned.

• A temporary pause (vacation hold) may be placed on service.  The customer must notify Five-Star Bins by phone, email or text 7 days before scheduled service and provide a restart date.  The service will be temporarily suspended, and the customer will not be charged until service resumes on the agreed upon date.

• Five-Star Bins will not clean damaged bins.  A picture may be sent to the customer via email and/or text with a recommendation to replace.

• If any of the above conditions are not met, Five-Star Bins will not perform the service(s) and the customer is still responsible for payment.  If Five-Star Bins was not able to perform the service, a picture may be sent to the customer via email and/or text with an explanation.

• Additionally, the customer understands that Five-Star Bins will make every effort to get all debris out of the bins, but certain substances require several treatments to be completely removed.  Certain substances are permanent, and some stains cannot be removed. 

• Customer will allow Five-Star Bins to utilize driveway for cleaning process when necessary for safety reasons.  Five-Star Bins will refuse to work on certain roads that present a danger to employees or assets.  The customer’s driveway may be utilized in certain circumstances, and the customer releases Five-Star Bins from any and all damages. 

• Customer assumes all responsibility for condition of the bin when not actively being cleaned by Five-Star Bins or its associates.  Customer understands that some overspray may occur during cleaning process and releases Five-Star Bins from any responsibility of damages to property. 

• Customers may request a rescheduled appointment in the event they are not able to get bins outside for service. Multiple concurrent reschedule requests of 2 or more will be subject to a $10 Reschedule fee each.  Abusive or frequent reschedule requests will be subject to a $10 Reschedule fee each, and a possible modification of service interval and pricing. A vacation pause is allowed, but a restart date must be provided. If service has lapsed for 24 weeks or more, customers may be subject to an additional Service Gap fee of $30 on their next cleaning visit.

• It is the customer's responsibility to make their empty bins available to be cleaned. Several email and/or text message notifications are sent prior to service. If we do not receive any notice from the client in advance (via text message, email or phone call) and we show up to the client's house to find bins that are not available to be cleaned, the client will be subject to a $20 No Bins Available fee to cover our time and fuel to make the trip. This would include no bins outside, or bins full of trash/recyclables. This would not include an error by the trash/recycle hauler. If they fail to pick up on your scheduled day, then no fee applies to the client to reschedule.

 

3. Five-Star Bins Responsibilities

• Five-Star Bins will schedule the customer’s service on a pre-planned route and notify the customer leading up to the day of service via email and/or text message.  Five-Star Bins will attempt to service all bins on its pre-planned route.  Once the customer’s bins have been serviced, the customer will be charged.  The invoice will be paid by credit on file, or by charging the client’s stored credit card.  A receipt will be sent by email to the customer. 

• From time to time, Five-Star Bins may service bins before trash/recycling has been picked up.  In this case, the technician may choose to bag up any trash/recyclables from the bins into a new clean heavy-duty bag.  The bins will be cleaned, and the clean trash bag may be reinserted into the clean bins to then be picked up by the customer’s waste hauler.

• If Five-Star Bins is unable to provide its service(s) on the scheduled day due to inclement weather, vehicle maintenance, unforeseen events or otherwise, it will make every attempt to notify the customer in advance and reschedule the customer to the next available opportunity.  Due to route scheduling conflicts and/or extended inclement weather, the service visit may be cancelled until the following scheduled service date.  The customer will not be charged if service cannot be performed due to inclement weather or vehicle maintenance.

• Winter Weather Policy:  Five-Star Bins’ priority is the safety of our customers and their property, our employees, and our equipment.  At times that will include cancelling appointments due to inclement weather conditions.  Five-Star Bins will attempt to reschedule, but sometimes that may not be possible, and a cancellation of that service visit may occur.  In the event of a cancellation, a subscription client may have to wait until the next scheduled cleaning visit for service.  At times Five-Star Bins may not be able to clean the exterior of the bins due to excess water overspray.  The inside will still be cleaned, sanitized, and deodorized, and the majority of the wastewater will be collected on the truck.  Company policy is that the client will not be charged unless service has been completed.  In the event of a cancellation or rescheduling due to weather, the client will be notified via email and/or text. Five-Star Bins will not be held responsible for frozen water left behind from the cleaning process and the client hereby releases Five-Star Bins from any liability. 

 

4. Charges

The customer agrees to pay all charges for the service(s) and any applicable taxes.  Five-Star Bins reserves the right to adjust pricing at any time.  Changes in pricing may be communicated to the customer via updates to the website and/or email.  It is the customer’s right to choose to continue or discontinue the service at any time.  The service will continue on a recurring basis until canceled by the customer.  Customers may request a change to the selected service plan 7 days in advance of the next scheduled service.

 

• Service Based Payment (Pay as you go):

• Customer must have a Debit Card or Credit Card stored on file and have accepted automatic future charges. 

• Customer will be billed/charged after each completed service visit.

• The customer is responsible for paying for the service requested regardless of the number of bins present and available for cleaning.

• An invoice is created after each service. 

• Payment is automatically collected after each service.

• A receipt will be sent to the customer via email after payment has occurred.

• Service is ongoing until the customer cancels service.

Pre-Payment:

• Customer must have a Debit Card or Credit Card stored on file and have accepted automatic future charges.

• Pre-Payment charges will be made in advance of the first cleaning.

• Customer’s account will maintain a credit that will be drawn down after each service visit until depleted. 

• The customer is responsible for paying for the service requested regardless of the number of bins present and available for cleaning.

• A receipt will be sent to the customer via email after each service to keep the customer informed of current balance available on account.

• Once a customer’s account is depleted, Five-Star Bins will automatically charge the customers after the next cleaning.

• Service is ongoing until the customer cancels service.

• Five-Star Bins will utilize industry leaders in payment processing to safely and securely store customer’s credit card information.  Customer’s card will be ran automatically after service, and a receipt will be sent via email. Pre-payment option may be terminated at any time. 

 

5. Modifications to Terms and Conditions and/or Customer Agreement

Five-Star Bins reserves the right to modify and/or amend the Terms and Conditions and/or the Customer Agreement at any time by posting a revised Terms and Conditions and/or the Customer Agreement at www.five-starbins.com, and/or sending information regarding the amendment to the email address you provided to Five-Star Bins.

 

6. Modifications to Service

Five-Star Bins reserves the right to modify the service at any time for the betterment of our customers and the overall success of the service program.  Customers may adjust service frequency at any time and will accept the price difference to do so.

 

7. Default Payments

Five-Star Bins reserves the right to suspend or terminate your service without notice upon rejection of any credit or debit card charges, or if the customer’s card issuer (or its agent or affiliate) seeks the return of payments previously made to Five-Star Bins.  Such rights are in addition to and not in lieu of any other legal rights or remedies available to Five-Star Bins.

 

8. Cancellation of Subscription Service

The customer may cancel a subscription service at any time.  If subscription cancellation occurs after only one cleaning visit, the customer will be charged the minimum service fee equivalent to the One-Time Cleaning Rate for the number of bins cleaned.  Cancellation must occur 14 days in advance of the next scheduled service date.  Cancellation notice is required via telephone.  Pre-payment refunds are not issued for cancellation of service.

 

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9. Customer Information

We do not sell, trade, or rent customer’s personal identification information to others.  Five-Star Bins utilizes industry-leading PCI-compliant credit card information storage through their payment processor. 

 

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10. Sanitization and Disinfection

The customer understands that Five-Star Bins' high-pressure hot water is a great defense against germs and the environments they thrive in, but Five-Star Bins cannot guarantee the complete elimination of all contagions within, around, and on garbage bins. Five-Star Bins will make all reasonable efforts to sanitize and disinfect to the best of their ability but makes no claims to prevent disease and/or the spread of contagions.